Welcome to Abel & Cole - the best seasonal organic food delivered to your door

how do I get started?

• home
• help
• how do I get started?

First things first - enter your full postcode

By entering your postcode we can tell you which day we deliver to your area and you can begin browsing our shop.

Place an order

Browse through our shop catalogue - there are lots of delicious organic and fair-trade food for you to choose from, all sourced from small artisan producers and farmers. From everyday staples such as bread, milk, eggs, flour, rice and fruit & veg through to more luxury delicacies such as smoked salmon, fine wines and gorgeous chocs - not forgetting the cakes!

Simply click on the 'add to basket' button at the right hand side of the screen and the items will be added to your shopping basket. You can increase or decrease the quantity by clicking on the plus or minus buttons next to the product. If you change your mind then click on the Remove button next to the item you no longer want.

The minimum we ask that you spend on each order is £10. This excludes the 99p delivery charge.

Go to the checkout

When you've chosen everything you would like, you can then click on the 'check out & deliver' button. This will take you to a screen where you can view your orders so far and amend them.

You can set your delivery for one delivery only or to come weekly, fortnightly or up to every 8 weeks. So you can set up a regular order (for example of your fruit, vegetables and milk and also add extra items as and when needed (having a dinner party?).

We add a small delivery charge of 99p to your order at this point.

Set up your account

In order for us to deliver to you, we'll need some details. We'll treat your details with the utmost respect for privacy and security. We take security very seriously and you can read more about that here.

We need to know your delivery address, your contact details and payment details. You will then be given an account number and asked to set a password for your account. Please make a note of these details as this does help us to locate your account if you call or email us.

Once your account has been set up, you'll be able to view your order summary again in your 'my deliveries' page. You'll also have some other pages which you may want to visit, these contain information about your holidays, dislikes and contact information.

Payment details

We take payment on the day of delivery and we accept all major credit and debit cards including Switch, Visa, Visa Electron, Mastercard and Delta. We cannot accept payment by Diner's Club or American Express. We also do not accept payment by cash or cheques. When we make your delivery you will receive a newsletter which will include your receipt.

All web pages that involve the display or transmission of personal information (especially things such as credit card details) are encrypted using industry-standard 128-bit SSL security. This SSL encryption prevents any third party from seeing any personal information that is passed between your computer and our website.

Please do not email us credit card details - email is insecure by nature.

Contact details

We sometimes need to get in touch with you if there is an issue that will affect your delivery. For example if we are not able to make your delivery due to a road closure, if we need to check your delivery instructions or if a product has become unavailable. Please could you provide us with a contact telephone number and email address so we can contact you. This information will only be used to contact you regarding your account. We will not send you any further information unless you confirm that you would like to receive our emails about our products and services.

Logging in

Just click on the Log-in link and enter your account number (or email address) and password. You'll then be taken to your account page, where you can see your current order. If you've forgotten your account number or password, please contact us.

If you don't wish to enter your account number and password every time you visit the site, please tick the Log in automatically box as you enter your details, so that when you return to the site you can log in and out with a single click. You can cancel the auto-login feature using the Change Auto-login feature in the My Account section of the site.

Contact us

We set up our website to make it as easy as possible to order online. However, sometimes it is just easiest to speak to a friendly person and have a chat about the best options for you. Our Customer Services team are here to help so why not call or email now.