Welcome to Abel & Cole - the best seasonal organic food delivered to your door

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My box hasn't arrived - help!

If your order hasn't arrived then please let us know as soon as possible. If we've made a mistake, we'll either credit your account or replace the box free of charge the following week.

If you suspect your box was stolen please contact us - we will credit your account and discuss safer delivery instructions.

If your box is late on your delivery day, your driver might be delayed, so please don't worry as it is probably on its way. If your box is missing on the evening of your delivery day, or the following day, please get in touch and we can investigate!

Something is missing from my box or order

If an item is missing from your box, we may have had to make a last minute replacement, so do check the total number of items against your receipt.

If something is missing from your order, please let us know. If we've made a mistake, we'll either credit your account or replace the item free of charge the following week.

Something in my box is of poor quality or damaged

We work hard to provide you with produce of the freshest and highest quality. However, occasionally a substandard item might slip through the net. Tell us and we'll credit your account or replace the item free of charge the following week.

Any complaint goes directly to our Buying team who work with our growers to sort out the problem.

This is not my order!

Please check the order against your delivery receipt or the 'My Account' or 'Statements' pages on the website and call us!

Why did my driver not collect my old boxes?

Your boxes should be collected by your driver every time you leave them out, and we will also collect your wine boxes. If it looks like rain then pop them in a bag so they don't get wet as we cannot reuse them once they get soggy. If they are not being collected, please let us know. You can help your driver by leaving just one or two boxes out each week. If the boxes are very damaged or dirty and are no longer re-useable then please give them to your local council recycling scheme.

My delivery was not left where it should be and/or it has been damaged

Please check that the instructions that you've left for us are up to date in the 'My Account' page. If they are correct, please give us a call and we will remind the driver for next time.

Contact us

We set up our website to make it as easy as possible to order online. However, sometimes it is just easiest to speak to a friendly person and have a chat about the best options for you. Our Customer Services team are here to help so why not call or email now.